Mobile: 502 321 8478

Email: lrr1513@gmail.com

 

Executive Summary

·               Diverse experience in all aspects of the SAP CRM/SD/E-commerce implementation process from proof of concept through pilot configuration, business process analysis, complete system configuration, testing, end-user and project-team training, and production support.  

·               10 years of experience in manufacturing, CPG -Food, CPG-Nonfood and third party logistics industries.

·               Delivered SAP best business practices to deliver on time and value added implementations to large enterprises (Whirlpool, Cintas, Northern Safety and Ball)

·               Functional experience includes extensive business process knowledge in areas such as CRM 7.0, CRM 2007, Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales Including integration areas with Sales and Distribution, Materials Management, Production Planning, Financials, and Controlling.

·               Specialized in E-commerce solutions including SAP Online Store, SAP Internet Sales Applications (ISA), SAP E-commerce, SAP CRM Web Channel Enablement Management (WCEM) and WECO E-selling solutions.

·               Executed offshore/onsite projects  for Production Support engagement, expert in ITIL V3 Processes coupled with 2 years of experience in managing off shore, near shore, incident management, remote support and leading on site tem with off shore coordination in application maintenance support of SAP.

·               Delivered Continuous improvement on AMS engagements, with Year on Year productivity gain by achieving Cycle time reduction, Standardize processes.

 

Summarized Experience

 

Years of SAP Experience:	10
Industry Experience:	Manufacturing, Process, Distribution, Medical Equipment, Information Technology
SAP Solutions Experience:	Manufacturing, CPG -Food, CPG-Nonfood, Service
SAP Area Experience:	CRM, SD, WECO E-selling, ERP/CRM E-commerce,
Full Cycle Implementations:	4

 

Professional SAP Highlights

 

Reyes Holdings Coca-Cola distribution business, Rosemont, IL    Mar 2015 - May 2015

Sr. SAP Application consultant

·   Redesigned Support model (L1 & L2) using ITIL principles and developed supporting document approach

·   Built support documents including SOPs, Application understanding documents, Integration and touch points and Troubleshooting guides.

·   Co-ordinate Training and Knowledge activities

·   Provide level 2 support for Market to order and Order to Cash processes.  Applications included SAP CRM, CAS-SFA, SAP SD, Design machine, Movilitas Track & trace

 

Itelligence Innovation Team, Cincinnati, OH     Jan 2014 - Feb 2015

Cloud and E-commerce solutions

·   Delivered In house project for the Implementation of SAP C4C (It.C4S)

·   SAP Cloud for Sales is a state-of-the-art Sales Force Automation (SFA) solution built by and for sales professionals. Solution scope includes Collaboration and Social Selling analytics, Groupware Integration, Account Management and Intelligence,  Productivity and Personalization, Real-Time Analytics, Opportunity Management and Insight, Mobility and ERP Integration (HCI or PI).

-- Worked on Integrating the SAP ECC using the HANA Connector (HCI) and did the initial load.

-- Set up Users access, restrictions and notification rules

-- Adoption User Interface and Report including Set-up of home page and customer Insight.

-- Accounts, Leads, opportunities,  Quotes and orders Management including Sales activity advisor.

-- Mash-up web service (REST Service) for Social media. Two way Synchronization with Microsoft outlook.

-- Understanding of Integration API's and Via Web dispatcher. Understanding of the set-up needed for Integration with SAP CRM for Hybrid model implementations

-- Provided Training to other consultants on SAP C4C Basics and Navigation.

·   Evaluation of various E-commerce solutions (WECO e-Selling, SAP ERP E-commerce, WCEM and HYBRIS) to identify the best fit for mid-market.

·   Hands on experience with Hybris commerce suite for data management and replication.

·   Assisted in Demo builds and finalizing the RFP proposals on Hybris, C4C and WECO e-Selling solutions

 

 

Royal Cup, Birmingham, AL                    Aug 2014 – Feb 2015

Delivery Lead for E-selling Implementation

 

WECO E-selling with SAP ERP Order processing and integration with Paymetric, Vertex and UPS

Core Objective – Replace existing online store with WECO E-selling B2B and B2C web shops for Royal Cup Online Cafe. This offering helped Royal Cup reduce operating cost and improve customer browsing experience.

CRP Methodology was followed for this Implementation.

This WECO implementation includes the following functionalities: B2B Hybrid and B2C Web shops, User login and Registration, Order management, Order tracking, Promotions, Product catalog and Design Integration

Integration Elements : UPS Integration for Freight shopping, Vertex Integration for Address Check during registration and checkout, Paymetric Integration for  Credit Card processing, and Design Frames Integration

 

 

Bunn-O-Matic, Springfield, IL                                  Dec 2013 – Jul 2014

Delivery Lead for E-selling Implementation

 

WECO E-selling with SAP ERP Order processing and integration with Paymetric, Wroksright and Drupal

Core Objective – BUNN.com serves as the corporate site for BUNN as well as an e-commerce platform. The goal of the website is to drive online sales and aid customers and prospects in learning about BUNN and their product offering/story. Implementing WECO E-selling in conjunction with Drupal an open source content management platform, BUNN.com was built to allow cost effective maintenance and enhancements for the life of website.

CRP Methodology was followed for this Implementation.

This WECO implementation includes the following functionalities: B2B Hybrid and B2C Web shops, User login and Registration, Order management, Order tracking, Promotions, Product catalog for Home and Commercial products, listing and exclusions, language and country specific Catalog determination, catalog filtering and Product attributes a characteristics.

Integration Elements : Worksright Integration for Address Check during registration and checkout, Paymetric Integration for  Credit Card processing, and Drupal Integration  (Design Frame, Footer and header, Help me Choose, content, and responsive design for mobile devices), SEO Integration.

 

Itelligence AMS, Cincinnati, OH                  Jan 2013 – Dec 2013

Business Analyst / SAP CRM & SD consultant

 

Was a part of the Applications Management services team and worked on Incidents related to SAP CRM, SD and WECO E-selling modules

 

·   Assisted Presales team to help build up the demos (WECO, Variant configuration , CRM)

·   Supported clients like “Northern Safety”, “GSA International” and “Allied Electronics” with after go-live support of SAP CRM in the following areas Service management, Interaction center, Basic Functions, WebUI, Groupware Integration, ELM, Customer segmentation, Marketing campaign management, ERMS, Campaign execution, Variant configuration and Middleware.

·   Supported “Milestone” with their WECO E-selling Solution

·   Supported various clients with SAP SD solution in the areas of sales BOM, Returnable packaging, sales order management, extended Material Search and Intercompany billing (Multi-level and single level).

·   Assisted in Setting-up Internal training system SAP CRM 7.0 EHP1 RDS solution

 

Northern Safety, Utica, NY                    Jan 2012 – Mar 2013

SAP CRM IC Sales and Marketing Lead consultant,

Core Objective – Northern Safety is distributor of safety and Industrial supplies. As a Part of implementation, CRM marketing and IC sales (Interaction center) were the key functionality introduced to increase sales and customer service. Lead the CRM implementation starting personalization of the project and provided after go-live support.

·   Worked Hands in hands with SAP in Demoing and designing a SAP HANA based approach for High volume segmentation instead of TREX.

·   High volume segmentation and Low volume segmentation

·   Campaign execution

·   Activity management

·   Sales order management using transaction launcher for VA01

·   Middleware (BP, Account hierarchies, Products, sales orders, customizing objects)

·   Account management

·   Call list management

·   WEBUI configuration and customization

·   Technical and functional design of RICEF related to custom operation for high volume to low volume conversion, Client specific Intersection of target groups, Ztable Initial and Delta updates to TREX for HV segmentation, Campaign execution.

·   Interaction center Account Identification

 

Cintas Corporation, Mason, OH                    Apr 2009 – Dec 2011

Lead consultant for SAP CRM/SD Consultant implementation and after go-live support for CRM and Mobility

Cintas is a consulting and hosting customer for Itelligence the help desk (L1/L2) is managed internally by Cintas BPO and BA. Any L3/L4 tickets are managed by support desk on T&M basis.

Cintas phase 1 went live with pure financial solution in 2006 in Phase 2 Cintas implemented GSC (Global Supply Chain) integrating all manufacturing plants China, Asia Pacific , South America and Mexico.

Cintas Phase 3 was a full scale implementation for First Aid services and Document management division’s.

Following modules were put in Place CRM Sales, CRM Service, ECC - SD, MM, PP, FICO, COPA, MDM, BI and SOLMAN.

CRP methodology was followed for discovery phase lasting 16 weeks subsequent to which standard ASAP methodology was followed for actual implementation.

Key functionality of the CRM service implementation includes

·   Service contract Management

·   Service order management

·   Middleware set-up and Issue resolution

·   Business activity management

·   WEBUI configuration /Custom development specs

·   Security Design and authorization

·   RICEF’s for Custom solutions service process

·   CRM Sybase mobile application

·   Actions and smarforms

·   Requirement gathering for UPS Integration for Route determination

 

I was also involved on SAP SD for OTC process which included Order management, Deliveries, Pricing, invoicing, and integration to NWBC / DOE for mobile integration. Off shore management of technical resources – functional coordination, requirement gathering and UAT sign off.

 

Itelligence Support Advantage , Cincinnati, OH                                 Mar 2007 – Apr 2009

SAP CRM & SD consultant

I was a part of the support advantage team working on resolving Incident related to and SAP CRM, SD, and E-commerce modules

 

·   Involved in the Demo setup of WECO E-selling solution.

·   Supported clients like “Crestron Electronics” and “Tomotherapy” with after go-live support in the Service management, Interaction center, Basic Functions, WebUI, Variant configuration and Middleware.

·   Assisted "State Industrial" in CRM Mobile deactivation and archiving

·   Involved in the CRP phase of the SAP ERP E-Commerce implementation for “Agar”

·   Part of the Final stages of the Implementation of SAP ERP E-commerce for “S&S cycle”

·   As a part of the SAP ERP E-Commerce project for “Hu-Friedy” configured and build the E-selling User Management, E-commerce Shop Management and E-Commerce Business-to-Business, Business-on-Behalf application. Set up the demo SAP ERP E-Commerce for B2B and B2C applications for Itelligence.

·   Did CRM audit for “LASTAR” which included analyzing CRM 2007 functionality with current functionality, identified their reporting needs, configuration changes needed in CRM as a part of UK roll out, time and effort estimate for the ISA setup. Involved in configuring CRM 2007 (sandbox).  WEB UI, Pipeline management, Accountant & contact management, and Email Integration are the major areas of Interest for LASTAR moving to CRM 2007.

·   As a functional lead for the SAP ERP E-commerce Project for “Milestone” configured the B2B and BOB scenarios for the customers and Re-sellers respectively.  Delivered the special requirements such as shipments tracking without XSI and Invoice output (PDF) on the E-commerce site. The scenario included TERX and IPC (part of the VMC - ABAP stack). Interacted and with the basis and Technical team closely for delivering the client a E-commerce web application. 

·   As a CRM Global Initiative team member involved in defining the scope and solution building for the CRM 2007 it.compact and CRM BAIO solutions.

 

Fujitsu Consulting,  West Chicago, IL               Aug 2006 – Feb 2007

Business Analyst / SAP CRM consultant

Wholesale distributor of ornamental plants

As a lead consultant implementing mySAP CRM Sales and Service functionalities trough E-commerce and Interaction center channels for Horticulture supplier. Provided a CRM solution and step-by-step strategy for implementation. This involved discovery workshops for Blueprinting, business process prototyping, and preparing functional and technical specifications. Project Includes Functionalities like Order Processing, Complaints and Returns processing and Quotations. Worked with the Business team in identifying the Actions, Workflows and reasons catalog as a part of the complaints and returns process. Had Analyzed different solutions like Quality notifications, Service orders and complaints. He had identified the modifications and screen changes that are required for the front-end for users (E-commerce and CSR’s IC web client). He had worked on integrating processes like Cancel and Re-bill, Return order and free delivery.

 

Fujitsu Consulting, Benton Harbor, MI                Jan 2006 – Aug 2006 

Business Analyst / SAP CRM consultant

Consumer Goods Industry

Was IS Project lead for the CRM Internet sales B2B Appliance care self-service project at Whirlpool. He worked with broad range of Whirlpool subject matter experts and business resources to deliver a CRM B2B web site. Put together new project plan, by pulling open tasks out of the current plan, identify resources required and timeframe. He resolved issues/defects related to pricing inconsistencies due to CRM Middleware, Order flow, Material substitution, special handling etc... He trained super users on web shop and the backend systems (CRM and R/3). He had developed testing strategies and verification scenarios.  Modified the technical and functional specs and documented the debugged issues/ defects. He has helped in rebuilding the B2B website on the development. He had assisted the Basis person in installing the J2EE on the application server. He was Involved in the Deployment of the B2B website by configuring XCM for b2b, shopadmin, webcatalogadmin, isauseradmin. He also worked on Syncing the data between all the three environments (QA, DEV, PRO) & between CRM and R/3 (MD, Passport). He interacted with the portal team members in completing the single sign on (SSO) and self-registration process. Created/ searched OSS messages for problem resolution and implemented them. Used the ISA build tool to adjust and create new EAR files for deployment. He worked with development team and customized the jsp pages (like productDetailISA.jsp, productISA.jsp, oorder.jsp, etc.)  He also worked on configuring both automatic and manual Product Catalogs, characteristic lists, views and variants.

 

V-soft Consulting , Louisville , KY                 May 2004 – Jan 2006   

SAP SD/CRM consultant

Food services Industry

Raghuram Served as SAP CIC (WebClient) Functional Consultant for this client that manufactured frozen food products for commercial and noncommercial service industry. He was a SAP CIC Sales Team Member for the coordination, analysis, and configuration of the IC WebClient. He participated in the creation and execution of marketing campaigns. He Worked on Marketing Planning and Campaign Management issues. He created new custom status and status profile. Set up restrictions to prevent release of campaign, and set high and low ranking to control the processing of marketing elements. He Implemented the Lead & Opportunity Management scenario, by defining sales cycles, phases and opportunity groups, creating general lead settings and questionnaires for Leads. Created and maintained call lists for Telesales using Campaign Management. He also configured the IC profile, and defined framework for the Telesales scenarios. He worked extensively on the configuration of action box, workspace profiles, and Alert Modeler. He assisted in developing IC WebClient profile that included the creation of framework with both visible and hidden components. He closely worked with the team in setting up the solution database. He was responsible for the configuration of Activity Management and partner determination procedure. Assisted the team in the middleware configuration and monitoring

 

Education

·   Bachelor of Technology degree from Nagarjuna University, India.

·   Master of Science at University of Kentucky, Lexington, KY

·   Functional knowledge of  Cloud for Customer and Hybris.

·   To compliment his SAP consultant work, other Industrial experience includes Lean manufacturing, Kaizen and 5S implementations at various manufacturing companies.

·   Trained in SAP EP 6.0,  SCM600 Processes in Sales & Distribution, SCM605 Sales, mySAP CRM Solution Overview, CR100 CRM Customizing Fundamentals, CR 800 Internet Sales, and CRM 600 Marketing.